How can we help you?
How to add Theme Packs or Specialty Channels
Theme Packs and Specialty channels can be added any time by logging into My Account. If you haven’t signed up for My Account yet, you can register here.
Login to My Account for your home services using your username and password.
On the left side, select Services.
Click on Manage Specialty Channels.
Click on Available Services.
Click beside the package you want to add to view more details.
Click here for a list of channel options
Click Continue.
Select the individual channel(s) or package(s) you want to add.
Click Continue.
Review the details of your order and then click Submit.
You're all set! The changes are complete, and you can start watching immediately. If you've created a favourites list on your set-top box, don't forget to add your new channels. Channels you add must remain on your account for a minimum of 30 days.
Need more help?
For sales and billing questions, chat with us online, call us at 1-888-345-1111 or text 'Billing' to 902-482-4008. We're here to help from 9am-7pm Monday to Friday and 9am-5pm on Saturday.
For tech support chat with us online, call us at 1-888-345-1111 or text 'Tech' to 902-482-4008 from 8am-1am Monday to Sunday.
Find a Store
Find your nearest Eastlink store to shop and for in-person service.
Live Chat
Chat online with our team about your sales, billing or tech support questions.
Text Us
Text ‘Billing’ or ‘Tech’ to 902-482-4008 to start a text conversation.
Call Us
Call our Customer Service team toll-free at 1-888-345-1111.
