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Understanding Your Home Services & Mobile Bills
Your bills are designed to give you the relevant information you need about your services. If you’re bundling home services and mobile, you’ll receive two separate bills, each with its own account number and billing cycle. Your bundle price will be split between these two accounts, with the home services portion shown on your home service bill and the mobile portion shown on your mobile bill.
Learn more about the charges found on your home services bill.
Have questions about your Mobile bill?
Find answers below to common billing questions.
You'll be billed monthly, and the date you receive your bill is based on the date your services were activated. If you signed up for both home services and mobile, you’ll receive separate bills for each account at different times throughout the month.
New customers are automatically set up for e-billing. E-billing statements provide the same information you’d see on a paper bill and can easily be accessed online through Mobile My Account. You’ll receive an email as soon as your bill is available.
Your bill payment is due 21 days after it’s been issued.
Customers over the age of 65, persons with accessibility needs, and those who do not subscribe to internet or mobile data services can request paper bills. To find out more or to request a paper bill, call us at 1-888-345-1111.
Your first bill may include one-time charges like connection or installation fees, as well as partial charges for any services provided between your activation date and bill date. Your second bill will give you a clearer picture of what you’ll pay each month going forward.
Have questions about your Home Services bill?
For any questions related to your home services bill, refer to the bill explainer, linked in your monthly Eastlink statement email. If you have any additional questions, call 1-888-345-1111.
Need more help?
For sales and billing questions, we're here to help from 9am-7pm Monday to Friday and 9am-5pm on Saturday.
For tech support we're available from 8am-1am Monday to Sunday.
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