A link to the bill explainer is included in your Eastlink statement email for home services. The bill explainer outlines any changes on your bill comparing your current month to the previous month.

You’ll be billed monthly, and the date you receive your bill is based on the date your services were activated. If you signed up for both home services and mobile, you’ll receive separate bills for each account at different times throughout the month. 

New customers are automatically set up for e-billing. E-billing statements provide the same information you’d see on a paper bill and can easily be accessed online through My Account for Internet, TV & Phone and Mobile My Account. You’ll receive an email as soon as your bill is available.

Your bill payment is due 21 days after it’s been issued.

Customers over the age of 65, persons with accessibility needs, and those who do not subscribe to internet or mobile data services can request paper bills. To find out more or to request a paper bill, call us at 1-888-345-1111.

Your first bill may include one-time charges like connection or installation fees, as well as partial charges for any services provided between your activation date and bill date. Your second bill will give you a clearer picture of what you’ll pay each month going forward.