Make quick payments without needing to sign in to My Account:

• Go to Quick Pay.

• Enter your 16-digit account number.

• Enter the postal code associated with your billing address.

• Enter the payment amount.

• Select Make a One-Time Payment from the Payment Category menu.

• Review your details and select Submit.
  

To review your account details or check your account balance, call 1-888-345-1111.

Set up upcoming pre-authorized credit card payments using Quick Pay:

• Go to Quick Pay.

• Enter your 16-digit account number.

• Enter the postal code associated with your billing address.

• Select Set up Preauthorized Credit Card Payment.

• Review your details and select Submit.

Call 1 888 345 1111 and say what you want to do, such as "set up pre-authorized payments" or “make a payment”, and follow the prompts. You will be asked to enter the 10-digit phone number associated with your home services account and a 4-digit PIN. If you don’t have a PIN on file, you can provide your date of birth.

Use "Eastlink" as the payee and enter your home services account number. If you need further assistance, contact your bank or credit union directly. Note that a service fee may apply.

Send a cheque to the address below. Remember to include your payment stub or your home services account number in the memo on the cheque.

• Customers in NS, NL, NB and PEI: Eastlink, PO Box 8600, Halifax NS, B3K 5M2

• Customers in ON: Eastlink, PO Box 8720, Halifax NS, B3K 5M4

• Customers in AB and BC: Eastlink, PO Box 8570, Halifax NS, B3K 5M2

Set up pre-authorized payments from your bank account by completing our form and submitting it along with a void cheque.

Click here to download the form. 

We accept Canadian Visa & MasterCard payments, including credit, debit and prepaid cards. You can also use a US credit card to make a one-time payment or set up pre-authorized payment using our automated system. US credit cards can’t be used to pay your bill in Home Services My Account. 

Your account number can be found on the top right corner of your home services bill. For any questions related to your home services bill, refer to the bill explainer, linked in your monthly Eastlink statement email. If you have any questions, call 1-888-345-1111.

If you made an incorrect online or telephone banking payment, contact your bank to submit a refund request to us. They need to fax the request to Customer Payment Services at 1-866-531-9456. Depending on the bank, it may take 3 to 10 business days for you to receive your refund.