How can we help you?
- Support /
- Managing Your Account & Billing /
- Returning Your Equipment
How to Return Your Equipment
If you’ve cancelled your home services, you may need to return your internet and TV equipment. It's easy to do and we cover the shipping cost.
Follow these steps to return your equipment
Step 1: Check the list below to see whether your equipment needs to be returned. If it does, make sure to do it within 30 days to avoid any extra charges on your bill. If you don’t see your equipment listed, drop it off at your local E-cycling depot, where it will be safely and securely disposed of.
Step 2: Box up your equipment, including power cords and remotes. Ethernet and HDMI cables don’t need to be returned.
Step 3: Bring the box to any Canada Post location. To have a free shipping label printed for you, either follow the link below to have a QR code emailed to you, or provide your Return ID Number & Return Authorization Number.
Internet, WiFi & TV Equipment to Return
ARRIS CM8200
Internet Modem
Model No: CM8200
Hitron CODA-4582
Internet Modem
Model No: CODA-4582
Hitron CODA-5512
Internet Modem
Model No: CODA-5512
Hitron EN2251
Internet Modem
Model No: EN2251
Ovislink
DSL Modem
Model No: OV804WVA
eero 6
WiFi Extender
Model Number begins with N
eero Pro 6
WiFi Extender
Model Number begins with K
eero Pro 6e
WiFi Extender
Model Number begins with SO
eero Max 7
WiFi Extender
Model Number begins with V
eero 7
WiFi Extender
Model Number begins with PA
eero 7 Pro
WiFi Extender
Model Number begins with ME
eero Outdoor 7
WiFi Extender
Model Number begins with SN
Evolution Digital EVO Force1
TiVo® Stream Digital Receiver
Model No: EVO Force1
Equipment to leave in your home.
Nokia E-240G-B
Internet Modem
Model No: E-240G-B
CALIX GP1100X
Internet Modem
Model No: GP1100X
ARRIS TM502
Telephone Modem
Model No: TM502
ARRIS TM602G
Telephone Modem
Model No: TM602G
ARRIS TM604
Telephone Modem
Model No: TM604
ARRIS TM608
Telephone Modem
Model No: TM608
ARRIS TM802
Telephone Modem
Model No: TM802
ARRIS TM804
Telephone Modem
Model No: TM804
ARRIS TM822
Telephone Modem
Model No: TM822
Don't see your equipment?
All other equipment can be recycled. Click here to find your nearest E-cycling depot to dispose of it safely and securely.
Need more help?
For billing questions, chat with us online, call us at 1-888-345-1111 or text 'Billing' to 902-903-6297. We're here to help from 9am-7pm Monday to Friday and 9am-5pm on Saturday.
For tech support, chat with us online, call us at 1-888-345-1111 or text 'Tech' to 902-903-6297 from 8am-1am Monday to Sunday.
