Before you begin: If you’ve moved the modem try moving it back to its original location.

• Check for a service outage in your area

• Unplug the power cord from the back of the modem and eero’s

• Wait 10-15 seconds, plug the modem back in.

• Check the cable on the back of the modem and ensure it is fully plugged in.

• Plug the eeros back in. The eero’s LED will turn solid white, then will flash white.

• Wait until the eero’s LED goes solid white again then test your connection.  

Internet speeds vary and can be impacted by things like the number of devices on your network, how old your device is, and interference from other devices. You can check your network’s speed by running a speed test from http://speedtest-east.eastlink.ca/ or using the Ookla speedtest.net app. Before running the test, make sure to disconnect from corporate networks or VPN connections. If your results show speeds of less than 80% of the speed you subscribe to you can try:

• Moving devices away from your modem.

• Rebooting your modem by unplugging it for 10-15 seconds.

• Scanning your devices from virus or spyware.

• If you’ve got WiFi powered by eero, you can find instructions here to run a health check and restart your eeros.